At PSA Security, culture isn’t just a buzzword, it’s who we are. We’re a close-knit team who live out our core values of passion, integrity, boldness, and service every day. You’ll find us celebrating one another with quarterly and yearly awards, enjoying complimentary Friday lunches (and the occasional breakfast or dessert spread), and coming together for potlucks and community service projects like building 100+ backpacks each summer for students in need or hosting a holiday canned food drive. Halloween is our biggest holiday—our legendary costume competition gets fierce—and our office vibe is laid back, collaborative, and empowering. We encourage tough questions, bold ideas, and genuine connections. We also take care of our people with a competitive salary and comprehensive compensation package that includes medical, dental, vision, 401(k) with match and safe-harbor contribution, tuition reimbursement, paid parental leave, and PTO. If you’re looking for more than just a job—and want to be part of a team where you’re seen, celebrated, and supported—you belong at PSA!

Job Summary
PSA Security Network is seeking a motivated and detail-oriented Credit Analyst to join our team. The successful candidate will evaluate customer creditworthiness, manage credit limits, and ensure strong cash flow performance. This role requires experience in business-to-business (B2B) credit and collections, including managing large multi-location and multi-national corporate accounts.

PSA’s mission is to empower its owners to become the most successful systems integrators in the markets they serve. PSA brings this mission to life by partnering with industry-leading product and solution providers, delivering unparalleled education and training programs and offering a variety of distinctive services that can enhance any company’s operations.

This role is hourly/non-exempt with pay between $27.00 and $42.00 per hour.

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Essential Functions

• Credit Evaluation:
  • Research and evaluate customer creditworthiness using financial data and credit reports.
  • Recommend and monitor credit limits for customers.
  • Communicate and negotiate with past due customers to secure payment, including negotiation of payment plans.
  • Manage credit hold status and review AR balances, unbilled orders, and past due balances.
  • Maintain relationships with outside collection agencies to manage delinquent accounts.
  • Manage collections for large, multi-location, and multi-national corporate accounts.
  • Negotiate payment plans when necessary.
• Communication and Coordination:
  • Regularly communicate with the sales team regarding customer issues and credit status.
  • Provide prompt responses to outside vendor requests for credit references on current PSA customers.
• Customer Records Management:
  • Set up and maintain customer records in NetSuite, ensuring data accuracy related to credit limits, terms, and credit reports.
  • Prepare monthly statements and finance charge invoices, and handle special requests for more frequent statements.
  • Resolve customer issues related to invoices, statements, and returns efficiently.
• Other Duties: 
  • Perform additional job-related duties as assigned by management.

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Minimum Qualifications & Experience

• 3-5+ years B2B credit and collections experience
• Experience collecting from large multi-location and/or multi-national corporate accounts
• Experience with corporate AP departments and vendor onboarding portals
• Experience in high-volume, multi-entity environment preferred
• Ability to analyze financial statements including balance sheets, income statements, and cash flow statements
• High-level professional B2B customer service skills
• Understanding of credit scoring models and methodologies
• Advanced ERP proficiency (NetSuite strongly preferred)
• Proficiency in Microsoft Office Suite, especially Excel for data analysis
• Strong quantitative and analytical skills to interpret complex financial data
• Ability to identify trends and patterns in financial performance
• Effective negotiation skills for dealing with delinquent accounts and establishing payment plans
• Customer focus, verbal communication, problem solving skills, strong computer proficiency and a good phone presence

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Personal Characteristics

• Must work well in a team environment
• Ability to learn quickly
• Desire to provide exceptional customer service                                   
• Good organizational skills with the capacity to multitask in a fast-paced environment
• Excellent communication skills, both oral and written
• Ability to work with little supervision
• Dependable and responsible
• Professional appearance and behavior

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Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

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Additional Information

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description.
 
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

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About PSA Security

PSA is the world’s largest systems integrator consortium made up of the most progressive security and audio-visual systems integrators in North America. Combined, PSA members boasts over 500 branch locations, employ over 13,500 industry professionals and are responsible for over $4.5 billion annually in security, fire, life safety and pro audio-visual installations.

PSA’s mission is to elevate the industries we serve by providing owners and members exceptional education, networking, services and connections with technology partners. PSA brings this mission to life by partnering with industry-leading product and solution providers, delivering unparalleled education and training programs and by offering a variety of distinctive services that can enhance any company’s operations.

The PSA Network elevates the industries we serve by providing members exceptional education, networking, services, and connections with technology partners. Be the rising tide!